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RemoteXY community → Need help → Problem with PRO version and Registration
HI,
I had since a year a PRO version runing well on iphone.
Due the fact iphone app is not able to find the old version of Bluetooth module HC-05
I have installed the app on an "old" android phone.
My problem is I logged badly with the wrong adress mail for my licence and now I'm unable to correct it and get an other adress.
Can you give me some help to solve it.
Thank you in advance
Serge
You can't transfer a purchase between apps from different stores. Sorry. We can't break store rules.
Thank you for your quick answer... so how may i do for using RemoteXY on an iphone and on an android ?
Is it really impossible to do that ?
I'm Ok for a new licence anyway if needed, but how may i do ?
Thanks
Serge
You need to pay for the app separately for Android and separately for iOS. If you have already purchased for iOS, you need to pay for the android license. Payment is made directly in the app. Payment is linked to the Google account that is activated on the phone.
Ok, I underdstand the rule, but when i try to activate and clic on "activate pro" I have an error message "License server unavailable"
So... what should I do or the way i have to do for succed ?
Thanks
Serge
Ok, I underdstand the rule, but when i try to activate and clic on "activate pro" I have an error message "License server unavailable"
So... what should I do or the way i have to do for succed ?Thanks
Serge
Check that your phone has internet access.
Tell me what version of Android do you have on your phone?
Hello,
Thank you for the quick reply.
Yes, the phone is logged on net, thats sure.
I guess it is not a problem with OS version.
I have the same problem with a tablet and a cellphone
the "free" RemoteXY app run well on both devices.
The "only" problem is the android phone are logged on a Gmail count
The Iphone is logged on an other count
Thank you in advance
Serge
Please, Help me 
I really wish to be able to use Remotexy on my android tablet
Serge
Possible reasons for the error "License server unavailable":
1. the phone or application does not have access to the site https://remotexy.com/ you can try to access the site through the browser.
2. You are using an outdated version of the application. Update the application.
3. A pirated version is installed, not from the app store
4. Most likely, you will not be able to make a payment on older versions of Android, for example, on version 7. But you will get a different error.
Hi, Thank you for giving some available reasons.
I Checked the acess, and it is ok, i can log on my account and watching my project.
The installed version is 4.15.11, and as i told you before, the "free" verssion is running well.
No pirated version installed
Finally ... I checked the OS version of this "old" phone is 5.1.1 and the "old" tablet is not better, it is 4.2.2 
do you think it can be the bad reason of ?
If it is, that's really pity
Serge
Try updating the Google Play Store app
unfortunatly i don't find any update for the google play store. I guess the OS is "too" old
RemoteXY community → Need help → Problem with PRO version and Registration
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