Problem with "The device is not connected to the server"

// RemoteXY select connection mode and include library  
#define REMOTEXY_MODE__ETHERNET_LIB_CLOUD
#include <Ethernet.h> 
#include <SPI.h> 
#include <RemoteXY.h> 
#include <math.h>

// RemoteXY connection settings  
#define REMOTEXY_ETHERNET_MAC "DE:AD:BE:EF:EF:ED" 
#define REMOTEXY_CLOUD_SERVER "cloud.remotexy.com" 
#define REMOTEXY_CLOUD_PORT xxxx 
#define REMOTEXY_CLOUD_TOKEN "xxxx" 
#define REMOTEXY_ACCESS_PASSWORD "xxxx" 


// RemoteXY configurate   
#pragma pack(push, 1) 
uint8_t RemoteXY_CONF[] = 
  { 255,2,0,24,0,205,0,8,148,1,
  67,5,21,14,20,5,1,29,6,67,
  5,21,29,20,5,203,29,6,2,0,
  9,80,22,11,2,26,1,24,79,78,
  0,79,70,70,0,129,0,5,6,53,
  6,36,84,101,109,112,101,114,97,116,
  117,114,97,32,116,117,114,32,194,176,
  67,0,129,0,2,21,59,6,204,84,
  101,109,112,101,114,97,116,117,114,97,
  32,114,101,116,117,114,32,194,176,67,
  0,129,0,2,71,36,6,17,66,101,
  99,32,109,97,103,97,122,105,101,0,
  129,0,1,36,60,6,94,84,46,32,
  99,97,109,101,114,97,32,99,101,110,
  116,114,97,108,97,32,194,176,67,0,
  67,5,21,45,20,5,94,27,6,67,
  5,21,61,20,5,2,26,6,129,0,
  12,52,38,6,17,84,46,32,109,97,
  103,97,122,105,101,32,194,176,67,0,
  1,2,46,79,12,12,2,35,120,0,
  129,0,46,71,12,6,17,84,101,115,
  116,0 }; 
   
// this structure defines all the variables of your control interface  
struct { 

    // input variable
  uint8_t bec; // =1 if switch ON and =0 if OFF 
  uint8_t test; // =1 if button pressed, else =0 

    // output variable
  char t_tur[6];  // string UTF8 end zero 
  char t_retur[6];  // string UTF8 end zero 
  char t_cam[6];  // string UTF8 end zero 
  char t_mag[6];  // string UTF8 end zero 

    // other variable
  uint8_t connect_flag;  // =1 if wire connected, else =0 

} RemoteXY; 
#pragma pack(pop) 
#define PIN_BEC 5
#define pin_rel 6
int sensorPin1 = A0;
int sensorPin2 = A1;
int sensorPin3 = A2;
int sensorPin4 = A3;
double Thermistor(int RawADC)
      {double Temp;
              Temp = log(10000.0*((1024.0/RawADC-1))); 
              Temp = 1 / (0.001129148 + (0.000234125 + (0.0000000876741 * Temp * Temp ))* Temp );
              Temp = Temp - 273.15;            // Convert Kelvin to Celcius
            //Temp = (Temp * 9.0)/ 5.0 + 32.0; // Convert Celcius to Fahrenheit
return Temp;
}

void setup()  
{ 
  RemoteXY_Init ();  
  pinMode (PIN_BEC, OUTPUT);
  pinMode (pin_rel,OUTPUT); 
  Serial.begin(9600);
} 

void loop()  
{  
  
 RemoteXY_Handler (); 
  int readVal1 = analogRead(sensorPin1); 
  int readVal2 = analogRead(sensorPin2); 
  int readVal3 = analogRead(sensorPin3);
  int readVal4 = analogRead(sensorPin4);
  double temp1 =  Thermistor(readVal1);
  double temp2 =  Thermistor(readVal2);
  double temp3 =  Thermistor(readVal3);
  double temp4 =  Thermistor(readVal4);
   dtostrf(temp1, 0, 1, RemoteXY.t_tur);
   dtostrf(temp2, 0, 1, RemoteXY.t_retur);
   dtostrf(temp3, 0, 1, RemoteXY.t_cam);
   dtostrf(temp4, 0, 1, RemoteXY.t_mag);
   Serial.println(temp1);
    if (temp1 > 92 || temp2 < 0)
  {
   digitalWrite (pin_rel  , LOW);
   delay (50);
   digitalWrite (pin_rel, HIGH);
   delay (4000);
  }

 digitalWrite(PIN_BEC, (RemoteXY.bec==0)?HIGH:LOW);
 digitalWrite(pin_rel, (RemoteXY.test==0)?HIGH:LOW);
   
  
   
delay (150); 

}